At AMY APPAREL LTD, we aim to provide a clear and straightforward delivery experience for customers purchasing women’s fashion accessories through amyapparel.net.
This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.
1. Order Processing
Orders placed through our website are processed after payment has been successfully completed and the order has been received by our system.
We aim to process orders within a reasonable timeframe. Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.
Orders are generally processed during our normal business operations.
Once your order has been processed and dispatched, the applicable delivery process begins.
2. Shipping Information
Available shipping methods, delivery destinations and applicable shipping charges are displayed during the checkout process where applicable.
Shipping costs may vary depending on the destination, delivery method, order details and other applicable factors.
Customers will be able to review the applicable shipping information before completing their purchase.
3. Delivery Times
Estimated delivery times may vary depending on:
The delivery destination
The shipping method selected
Order processing time
Weekends and public holidays
Local postal or courier services
Customs or import procedures where applicable
Circumstances outside our reasonable control
Any delivery timeframe displayed on our website is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
We recommend allowing sufficient time for delivery when placing an order.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
Full name
Street address
Apartment, unit or house number where applicable
City or town
Postcode
Country
Contact information
If incorrect or incomplete address information causes a delivery problem, customers should contact us as soon as possible.
We will make reasonable efforts to assist, although additional delivery charges or other limitations may apply depending on the circumstances.
5. Tracking
Where tracking information is available for a particular shipment, it may be provided to the customer after the order has been dispatched.
Tracking availability depends on the shipping method and delivery service used.
Please allow some time for tracking information to become active after dispatch.
6. Delayed Deliveries
Although we aim to ensure that orders are delivered within the applicable estimated timeframe, delivery delays can occasionally occur.
Possible causes include:
Courier or postal service delays
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete address information
Customs processing
Transportation disruptions
Other circumstances outside our reasonable control
If your order appears to be delayed beyond the applicable expected delivery period, please contact us so that we can review the situation.
7. Lost or Missing Orders
If you believe your order has been lost or has not arrived within the expected delivery period, please contact our customer service team.
When contacting us, please provide your order number and relevant delivery information so that we can investigate the matter as efficiently as possible.
Where tracking is available, we may use the relevant tracking information to help determine the status of the shipment.
8. Incorrect or Damaged Deliveries
If you receive an item that appears to have been damaged during delivery, or if you receive an item that does not correspond to your order, please contact us promptly.
Please provide:
Your order number
A description of the issue
Relevant photographs or other supporting information where appropriate
We will review the circumstances and advise you of the appropriate next steps in accordance with our applicable policies.
9. Customs and Import Charges
For deliveries that cross international borders, additional customs procedures, duties, taxes or other import charges may apply depending on the destination country’s rules.
Where applicable, such charges are determined by the relevant customs authorities and may vary according to local regulations.
Customers are responsible for complying with applicable import requirements in their destination country unless otherwise stated at the time of purchase.
10. Delivery Attempts
If a courier or postal service is unable to complete delivery because nobody is available, the delivery address is inaccessible or another delivery issue occurs, the carrier may make another delivery attempt or provide instructions for collection or rescheduling.
Customers should follow the instructions provided by the relevant delivery service where applicable.
11. Order Changes Before Dispatch
If you need to change your delivery address or other order information, please contact us as soon as possible after placing your order.
We will try to accommodate reasonable requests where the order has not yet been processed or dispatched.
Once an order has been dispatched, we may be unable to change the delivery address or shipping details.
12. Delivery to Third Parties
If a customer provides an alternative delivery address or requests delivery to another person, the
