At AMY APPAREL LTD, we want our customers to have confidence when shopping through amyapparel.net. This Returns & Exchanges Policy explains how to request a return, exchange or refund when purchasing our women’s fashion accessories.
This policy should be read together with our Terms of Service, Shipping & Delivery Policy and Privacy Policy.
Nothing in this policy is intended to limit or exclude any statutory consumer rights that apply to you under applicable law.
1. Our Returns Commitment
We understand that customers may sometimes change their mind about a purchase or receive a product that does not meet their expectations.
We aim to make the return process straightforward and provide clear information about the options available.
Depending on the circumstances, you may be entitled to:
Cancel an eligible online purchase within the applicable statutory cancellation period.
Return products that are faulty, damaged or not as described.
Request a refund where you are legally entitled to one.
Request an exchange where an exchange is available and appropriate.
Your statutory rights are not affected by this policy.
2. Online Cancellation Rights
For many goods purchased online in the UK, consumers have a statutory right to cancel their purchase within the applicable cancellation period.
Where this right applies, you generally do not need to provide a reason for cancelling.
The statutory cancellation period and applicable exceptions depend on the nature of the product and the circumstances of the purchase.
Certain products may be excluded from cancellation rights where a legal exception applies.
For example, specific personalised or customised goods may be subject to different rules where applicable.
3. How to Request a Return
If you would like to return an eligible item, please contact us before sending the product back.
Contact:
Email: payment@amyapparel.net
Telephone: +44 7456465181
Please include:
Your full name
Order number
Product name
Reason for contacting us
Whether you are requesting a return, refund or exchange
For damaged, faulty or incorrect products, please also provide photographs or other relevant information where appropriate.
4. Return Condition
Where a return is permitted, customers should take reasonable care of the product while it is in their possession.
Where applicable, products should be returned in an appropriate condition and with any original packaging, labels or accessories that were supplied with the product.
Customers may generally handle and inspect goods only to the extent reasonably necessary to establish their nature, characteristics and functionality.
Nothing in this section removes any statutory rights you may have.
5. Exchanges
If you would like to exchange an item, please contact us before returning it.
Exchange availability may depend on:
Product availability
The condition of the returned item
The reason for the exchange
The particular product
Applicable consumer rights
If the requested replacement product is unavailable, we may instead provide another appropriate remedy, including a refund where required by applicable law.
For the fastest assistance, please contact us before sending an item back.
6. Faulty or Damaged Products
If you receive a product that is faulty, damaged or not as described, please contact us as soon as reasonably possible.
Please provide:
Order number
Product name
Description of the issue
Photographs of the product or packaging where appropriate
We will review the issue and determine the appropriate next steps in accordance with applicable consumer protection law.
Consumers may have statutory rights in relation to goods that are not of satisfactory quality, not fit for purpose or not as described.
These statutory rights are separate from any voluntary return or exchange arrangements described in this policy.
7. Incorrect Products
If you receive an item that is different from the product you ordered, please contact us promptly.
We may ask for photographs or other information to help us confirm the issue.
Where we have supplied an incorrect item, we will review the matter and provide an appropriate remedy in accordance with applicable law.
8. Refunds
Where a refund is approved or legally required, the refund will normally be made to the original payment method.
The time required for a refund to appear in your account may depend on the payment provider or financial institution.
We will not normally ask you to provide complete payment card information by email to process a refund.
9. Refunds for Cancelled Orders
Where a consumer exercises an applicable statutory cancellation right, refunds will be handled in accordance with applicable law.
Depending on the circumstances, this may include reimbursement of applicable standard delivery charges.
Additional delivery costs resulting from a customer’s choice of a more expensive delivery method may not necessarily be refundable where applicable law permits.
10. Return Shipping Costs
Return shipping arrangements may depend on the reason for the return.
Where a customer exercises an applicable statutory cancellation right, the customer may generally be responsible for the direct cost of returning the goods unless we have agreed to bear those costs or applicable law requires otherwise.
Where an item is faulty, damaged, incorrect or otherwise covered by a legal remedy, we will handle return arrangements in accordance with applicable law and the circumstances of the case.
We will provide appropriate instructions after reviewing the return request.
11. Items That Cannot Be Returned
Certain goods may be subject to legal exceptions to cancellation rights.
Where an exception applies, we will provide relevant information before or at the time of purchase where required.
If you are unsure whether a particular product is eligible for cancellation, return or exchange, please contact us before returning the item.
We will not use this policy to remove statutory rights that cannot legally be excluded.
12. Return Instructions
Do not send a return to our business address unless we have specifically instructed you to do so.
Return instructions may vary depending on the product, order and reason for return.
After contacting us, we will provide the appropriate return instructions where a return is required.
This helps ensure that returned products can be correctly identified and processed.
13. Return Processing
Once a returned product is received, we may review the item and the circumstances of the return.
Processing time can vary depending on:
The reason for the return
Condition of the product
Shipping time
Order information
Whether an exchange or refund is requested
We aim to process eligible returns and refunds as promptly as reasonably possible.
14. Exchanges for Different Products
If an exchange is requested for a different product, availability may be limited.
Where the replacement item has a different price, we will advise the customer of any applicable payment or refund arrangements before completing the exchange where appropriate.
15. Sale and Promotional Items
Products purchased during a sale or promotional period may still be subject to applicable statutory consumer rights.
Any additional return or exchange conditions relating to a particular promotion will be displayed with the relevant offer.
A promotional price does not remove statutory rights relating to faulty, damaged or incorrectly described goods.
16. Refunds and Original Payment Methods
For security and accounting purposes, refunds will generally be made using the payment method originally used for the purchase.
If the original payment method is no longer available, please contact us so that we can review the appropriate arrangements.
We will never ask you to disclose your complete payment card number or security code by ordinary email.
17. Cancellation Before Dispatch
If you change your mind after placing an order but before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to stop the order where possible.
If the order has already entered processing or been dispatched, you may need to follow the applicable return or cancellation procedure instead.
18. Delivery Problems
If your order arrives damaged, incomplete, incorrect or otherwise appears to have a delivery-related problem, please contact us promptly.
Providing photographs of the packaging and product can help us assess the issue.
We will review the circumstances and provide appropriate assistance.
19. Statutory Consumer Rights
Nothing in this Returns & Exchanges Policy affects rights provided to consumers by applicable UK consumer protection law.
Where goods are faulty, not as described, not fit for purpose or otherwise fail to meet applicable legal requirements, consumers may have statutory remedies.
Depending on the circumstances, these remedies may include repair, replacement, price reduction or refund.
The specific remedy available will depend on the circumstances and applicable law.
20. Questions About Returns
If you are unsure whether your purchase can be returned or exchanged, please contact us before sending anything back.
Email: payment@amyapparel.net
Telephone: +44 7456465181
Please include your order number and a description of your request.
21. Contact Information
AMY APPAREL LTD
21 Gordon House Newcastle upon Tyne United Kingdom NE6 2JF
Email: payment@amyapparel.net
Telephone: +44 7456465181
Website: amyapparel.net
22. Changes to This Policy
We may update this Returns & Exchanges Policy from time to time to reflect changes to our business, products, return procedures or applicable legal requirements.
When this policy is updated, the “Last updated” date at the top of the page will be changed.
The version applicable to a purchase will generally be the version in effect when the relevant order is placed, subject to applicable law.
